Report A Fault

If the elevator has stopped, a door will not close or someone is trapped, report it now. The 24/7 line and this form open a ticket. Address, lift number and whether people are in the car come first.

Entrapment is a life-safety priority; cosmetic faults can wait. Contracted sites are dispatched faster. Sites without a contract are planned after a survey.

In Bursa the field team goes out as capacity allows. Keep your phone on after you submit.